Refund & Cancellation Policy

This policy applies to products and services purchased directly from InfoSky Software Management Pvt. Ltd.. Purchases made on https://blingpro.in also follow any policy shown there.

1. Software licences (BlingPro / Bling Pro ERP)

• We encourage a free demo before purchase so you can confirm the software fits your business.
• Cancellation requested before the licence is activated / installed: full refund less payment gateway charges.
• Once a licence key is activated or software is installed, licence fees are generally non-refundable, as digital products cannot be returned.
• If a core feature described in our written product information does not work and we are unable to fix it within 15 working days of your written complaint, you may request a refund of the licence fee for that product.

2. Custom software, websites and projects

• Advance payments cover requirement analysis, planning and resources reserved for your project. If you cancel before work starts, the advance is refundable less any expenses incurred (e.g. domain, hosting, third-party licences).
• After work starts, payment for completed milestones is non-refundable; any unused advance beyond work completed may be refunded on a pro-rata basis.
• Specific terms in your signed proposal or agreement prevail.

3. AMC, support and subscriptions

Annual support/AMC and subscription fees may be cancelled to stop future renewals. Fees for the current period are non-refundable once the period has started, unless we fail to provide the service.

4. Third-party items

Domain registration, SSL certificates, hosting, SMS/WhatsApp credits and other third-party items are non-refundable once purchased from the provider on your behalf.

5. How to request

Email info@infosky.in with your invoice number and reason. We acknowledge requests within 48 hours. Approved refunds are processed to the original payment method within 7–10 working days.