This Privacy Policy explains how InfoSky Software Management Pvt. Ltd. ("Infosky", "we", "us") collects, uses, shares and protects personal data when you visit https://infosky.in/, chat with our AI assistant, submit an enquiry, or use our products and services. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable.
1. Data we collect
- Information you give us: name, mobile number, email address, company name, city, the service you are interested in and the details of your requirement – through enquiry forms, the AI chat assistant, WhatsApp, phone or email.
- Chat conversations: messages you type into our website AI assistant, so we can answer you and follow up on your enquiry.
- Usage data: pages visited, referring website, device type, browser, approximate time of visit and on-site searches. We store a random visitor identifier and a hashed (non-reversible) form of your IP address for analytics. For enquiries we store the IP address and browser information to prevent spam and fraud.
- Customer data in our software: when you use BlingPro, Bling Pro ERP or software we build for you, data you enter is processed on your instructions. You remain the data fiduciary for that data and we act as a data processor.
We do not knowingly collect sensitive personal data such as passwords of other services, financial account or card numbers, or biometric information through this website. Payments for BlingPro are processed on https://blingpro.in or by authorised payment gateways under their own policies.
2. Why we use your data (purpose)
- To respond to your enquiry, share quotations, demos and product information, and provide support.
- To contact you by call, SMS, WhatsApp or email about your enquiry – only after you give consent.
- To deliver, install, maintain and improve our products and services.
- To understand what visitors look for and improve our website and content (aggregated analytics).
- To keep our website secure, prevent misuse and comply with law.
3. Consent and legal basis
We process your personal data based on the consent you give when you submit a form or share details in chat, or for legitimate uses permitted under the DPDP Act (for example, responding to a request you made, or complying with law). You may withdraw consent at any time by emailing info@infosky.in. Withdrawal does not affect processing already done, but we may be unable to continue providing the requested service.
4. Sharing of data
We do not sell your personal data. We share it only with: our employees and authorised team members who need it to serve you; service providers who help us run the website and communications (hosting, email, messaging, analytics, AI service providers) under confidentiality obligations; and government or law-enforcement authorities when required by law. If you enable the optional AI provider in our chat, your chat text may be processed by that provider to generate replies.
5. Data retention
We keep enquiry and chat data only as long as needed for the purposes above – generally up to 3 years from your last interaction, or longer if required by tax, accounting or other laws – after which it is deleted or anonymised. Analytics data is kept in aggregated or pseudonymous form.
6. Your rights
Subject to applicable law, you have the right to: access a summary of your personal data we process; correct, complete or update it; request erasure; withdraw consent; nominate another person to exercise your rights in case of death or incapacity; and raise a grievance. Write to our Grievance Officer to use these rights. We will respond within the time required by law.
7. Security
We use reasonable security practices including HTTPS/SSL encryption, password-protected admin access with role-based permissions, hashed passwords, restricted server access and regular backups. No method of transmission over the internet is 100% secure, but we work to protect your data and will notify you and authorities of a personal data breach as required by law.
8. Cookies and local storage
We use essential cookies and browser storage to run the website and the chat assistant, and privacy-friendly first-party analytics. Optional third-party analytics load only if you accept them. See our Cookie Policy.
9. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal data of children (under 18) without verifiable parental consent.
10. Third-party links
Our website links to third-party sites such as WhatsApp, Google Maps, social networks and https://blingpro.in. Their privacy practices are governed by their own policies.
11. Grievance Officer
In accordance with the IT Act, 2000, the rules made under it, and the DPDP Act, 2023, the details of the Grievance Officer are:
Grievance Officer
InfoSky Software Management Pvt. Ltd.
Near Drona Public School, Street No. 1, Ravi Nagar, Gurugram, Haryana - 122001
Email: info@infosky.in · Phone: +91 88822 44403
If you are not satisfied with our response, you may approach the Data Protection Board of India once it is operational for your complaint.
12. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
